At Pixie Mafia, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free refund process under the following conditions.
Eligibility for a Refund
You may request a refund if:
- The product does not meet your quality expectations.
- None of the available sizes fit you.
Refund Process
Initiate the Request
- Contact our customer support within 7 working days of receiving the product.
- Provide your order details and the reason for the refund request.
Return the Product
- The item must be unused, undamaged, and in its original packaging.
- Ship the product back using a reliable courier service.
Processing the Refund
- Once we receive and inspect the returned product, we will initiate the refund.
- Refunds will be processed through the original payment method.
Important Notes
- Shipping costs for returning the product will be borne by the customer.
- If the refund is approved, the amount will be credited within 7 working days.
- Items that are damaged, washed, or altered after delivery will not be eligible for a refund.